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Support
How Comdity works, answers to common questions, and a way to write to us.
How Comdity works
- BrowseAnyone can browse the listings and search by product, port and delivery term. No account is needed.
- Create a company accountSign up with your company email address (free email providers are not accepted). Up to five people of the same company can share one account, each with their own login.
- Activate the membershipPosting listings and sending offers need the annual company membership. The price is shown on the Membership page before you pay.
- Post a listingPublish a sell offer (on FOB terms, optionally open to CFR or CIF offers) or a buy request (on CFR or CIF terms, optionally open to FOB offers). We email a confirmation link to your company address; the listing goes live when you confirm it.
- Send and answer offersCompanies send offers on a listing. You can accept, counter or decline. A counteroffer may propose another delivery term; it is agreed only when the other company accepts it.
- Agree and shipAfter an agreement the two companies finalise the contract directly, by email or phone. Comdity is not a party to the trade. If you arrange the sea freight, you can continue to Shipfixing to find a vessel.
Common questions
Which delivery terms can I use?
FOB, CFR and CIF. A sell offer is always on FOB and can also be open to CFR and CIF. A buy request is on CFR or CIF and can also be open to FOB.
Why is my listing not on the marketplace yet?
A new listing goes live only after you open the confirmation link we email to your company address. The link works for 48 hours; after that the unconfirmed listing is removed.
Is there a limit on listings?
Yes. To keep the marketplace trustworthy, the companies of one email domain share a daily and a monthly limit on new listings. The posting form shows what is left. Editing a listing does not count.
What can I change after posting?
Title, description, quantity (while no offer is open), prices, currency, delivery dates and the broker commission note. The type, product, country of origin, delivery terms and ports cannot be changed: post a new listing instead.
Does Comdity handle the payment between buyer and seller?
No. Buyer and seller agree the contract and the payment directly. Comdity does not hold goods or funds.
How do I pay for the membership?
By card on Stripe's secure page. Comdity does not see or keep your card details. Prices are in US dollars plus any applicable taxes. The membership is renewed manually and never charged automatically.
How do I add colleagues?
Open Companies, then Members, and invite a colleague with an address on your company domain. A company account includes up to five people.